Cars 2

So the Insurance Assessor came to see our battered Ford Ka and shook his head:
"They'll write it off. They always do."
He filled in his paperwork and vanished.
That was three weeks ago, we've heard nowt since.
In the meantime we've been supplied with a brand new Peugeot 207 (dreadful car) which costs somebody £50 a day to hire.
So let's see...that's £50 a day...we haven't heard anything back from the insurers yet.
No offer for the wrecked Ka, so it'll be at least another week.....28 days at £50 a day...that's £1200.
But I think it'll take longer than that.
Usually they make more than one offer and you negotiate...so let's say it might take another month...£2400
The vehicle is worth-at best £500
Do  you ever wonder why our insurance premiums are so high....?
I rang Swintons, the brokers today.
 I couldn't see the point in keeping the Ka insured as it wasn't being used. So let's cancel the insurance and save some money.
I rang them to do it.
"Well we don't think you can do that.... We think they changed the law and you have to keep it insured."
I rang the DVLA: "Yes you can cancel the insurance on the Ka if you take it off the road.No problem. Fill in a Sorn while you're at it"
I rang the car hire company to double check.
"The replacement vehicle is covered separately so yes you can cancel the Ka insurance.No problem"
So I rang Swintons, the brokers back.
"I want to cancel my insurance on the Ka"
"Oh, have you got another car?"
"No" (I lied. But I wouldn't insure a Dinky Toy through these guys again.)
"Oh well...we'll have to check and see if you can do that....We'll call you back."
That was three hours ago.
You know, you pay people money for some sort of service and you assume they know more that you do....in some cases this obviously isn't true.
Next time I call a plumber I don't expect he'll ask me how to solder a pipe.
If I ever go for an operation I don't expect I'll come out of the anaesthetic and the surgeon will ask me if I have "any idea where this bit goes".
With some people its all about meeting their targets.
These people are just there to sell you stuff.
Don't expect them to have a clue about anything else, and if they do have a clue, don't expect them to tell you.
You're just the customer.

sleepwalking

How far can you travel while you're asleep?

An electric car crashed at trials at  80 mph. It was allegedly capable of 120 mph. In 1902.

The Romans used concrete 2,000 years ago. A lot of their stuff still stands.

Our concrete falls apart after a century. If it lasts that long.
In 2,000 years nothing will be left of us but the nuclear waste we emptied down mineshafts.
and Twinkies.
Twinkies last forever.
Maybe we should make buildings from Twinkies?

Nuclear energy.
Our nuclear reactors use uranium as a fuel. It's scarce and not very efficient.
It would be far more efficient to use thorium reactors.
Thorium is comparitively common.
A by-product of using uranium, as currently used in power stations is ....plutonium
Nasty suff plutonium
Goes bang.
but you can't get plutonium from thorium reactors.
And you need plutonium to make atomic bombs.
So way back, when we decided to build nuclear power stations, we chose to use uranium a fuel, and not thorium because we needed bombs, which needed .....plutonium.
Today we have to be careful as Iran and North Korea might generate plutonium as a by product from their uranium reactors.
And make bombs.
I guess we backed the wrong horse, somewhere.

Goodnight and God bless

Mission : Impossible

 Access Denied.

 

Ethan Hunt dangled like a pantomime fairy from his tether. Hanging in mid air whilst suspended from the ceiling was something he hadn't done since the office Christmas party.
The computer blinked on, like a blinking computer.
"Access Denied: You are not authorised for that security level."
"We cannot give you that information. If we do we'll have to kill you in various unpleasant and unlikely ways."
Ethan smirked his boyish smirk. A smirk he had inherited from his father, who had a fatherish smirk in later life.
Ethan heard heavy footsteps approaching, he knew he was running out of time. And cheese.
Ethan  knew he had to buy more cheese. He'd checked the fridge and he knew he was out of cheese.
And what was worse, was that he was almost out of time.
And cheese.
Quickly he employed his Special Forces training and accessed the highly secret website known as Google.
There it was! This was what he had been looking for.
Trembling, he typed in: "How the bloody hell do I find the details of another driver involved in an accident, then?"
It had taken precious seconds but finally.....there it was!
http://www.askmid.com/askmidenquiry.aspx
It had taken Ethan Hunt 4.5 minutes to access the information he needed.
If he had not been dangling from the roof with a fishing line tied to his pants it might have taken less.

So there you are.
Information denied by an insurance company is accessible to the public (if you've had an accident) on payment of....£3.75 to the Motor Insurance Database.Run by the DVLA. Official and that.
You can also get the information if you're a representative of the above.
This would include things like-er-insurance companies.
It doesn't cost them £3.75 though.
For them it's free.
Left right and centre people are telling us that something is impossible.
What they mean is "There's a piece of legislation out there. We don't know what it means and that means that you won't either. So in order to avoid doing anything about anything we'll just say:
It's a Data Protection/Health and Safety/ Prevention of Terrorism Act issue.
I'm currently complaining to the Financial Ombudsman.
I registered a complaint with Swinton first (you have to do that)
The reply came back. They didn't think they had done anything wrong. Their email contained, mysteriously, the following line:

"..........this would follow us asking relevant data protection questions and beige satisfied with the answers.." 

Ethan furrowed his brow with a brow furrow.

He asked them what that sentence meant, and why it contained that old KGB colour code.

Why it contained the word "beige"

Beige was known to be in the man in charge.
The Big Boss. The Head Honcho. Mister Big. The Emperor of Crime and Parts of Huddersfield.

They replied with a single enigmatic line:

 "I apologise ..... the word "beige"was meant to be the word" being."

But Ethan knew the truth.

A Bump in the Night

Our thirteen year old Ford Ka got hit by a Taxi (a huge Vauxhall Vivavoo or some such tank).

It was parked when the iceberg struck.

Ok it's a grotty Ka. Get your jokes out of the way. I liked it, it was useful, reliable,cheap and it worked. A bit like the original model T.

Well, it worked apart from when I lost my keys in Hamsterley Forest, but let's not go there right now.

Anyway...the car was hit over the front wheel arch. The taxi driver knew he'd hit but he drove off anyway.

The Ka was towed back. The insurance broker was contacted as were the police (the driver leaving the scene without providing details was, of course,  an offence)

The police turned up and were jolly decent. But when it came to the insurance brokers....

They couldn't arrange a replacement vehicle as they couldn't trace the other driver's insurers. There was a possibility he wasn't insured. Naturally no insurance meant no replacement car ...and the insurer couldn't trace any insurance policy for the other driver.

Eventually we found that the other driver was insured with the same broker as us. Simple then. Tell that to the broker and Bob's your uncle.

So I rang the broker with the good news.

" I'm sorry sir, we can't do that. It's contrary to the Data Protection Act and we take the Data Protection Act very seriously.

I spluttered a little at this point.

"Surely not?"

"Yes sir. It's contrary to the Data Protection Act and we take the Data Protection Act very seriously."

"So you're sitting at one desk and you can't tell the person sitting next to you the details of the other driver?"

"I'm afraid not, sir. It's contrary to the Data Protection Act and we take the Data Protection Act very seriously."

I rang head office.They told me they couldn't do anything. It had something to do with them taking the Data Protection Act very seriously.

Well even superficially this was all bollocks.

Remember the story of the school that made wearing safety goggles compulsory when playing with conkers?. The headmaster of the school was interviewed years afterwards and he said yes he had made a rule to that effect, but that he was taking the micky out of Health a Safety legislation, or at least the public concept of Health and Safety.

It's the same with Data Protection. An act brought in for a very good purpose. But this wasn't it. Just like conkers and goggles and the Health and Safety Act, this wasn't it.

It was a joke

On the one hand organisations are scared that they might be infringing something and on the other hand it gives them a perfect excuse to do nothing whatsoever, and say that they can't do anything because of some law or other.

I did take the matter further. I wrote an email of complaint.

I got a reply

It said that they took data protection very seriously, and said they might allow one de[partment to talk to another department, but "that this would follow us asking relevant data protection questions and beige satisfied with the answers".

I did query what he meant by "beige" as I thought it might be a codeword or something, but the reply came back in the rather curt response:

"I apologise Mr Chalk, the word was being."

How surreal was that, then?

Coming Soon.....
Mission : Impossible 2: Access Denied

Busted!

On the phone this morning to one of my favourite employment agencies. I'll alter their name is case I get sued.
Anyway I was talking to Morgan *unt Employment Agency.
I've had a lot of issues in the past with their emails that (theoretically) allow you to apply online for their vacancies.
I click a link and it just comes up "Error 404"
They tell me this is a "problem at my end"
This is odd as I've gone through the process on other computers and I get the same error.
But this is what people do. They tell you it must be "your problem". This means they don't have to do anything about them.
So I sat by the phone complaining again.
Your website doesn't work.
Really? I think you'll find it does. It must be your problem.
So this morning I explored "my problem" a bit deeper. And got very cross.
After a while of questioning the dweeb on the phone there was a pause and he said....
Well....there's not really much point in applying for those jobs anyway.
Really. Why is that.?
Well they go so quickly....and it's mostly just to raise brand awareness anyway
So that's why things that are bust aint fixed.
Sometimes it's just your perception that is faulty.
Sometimes they aren't busted at all.
Sometimes its because what appears to be a communication is simply an advertisement.
It's not any sort of communication at all.